Terms & Conditions

Zagol Travel Agency is an online travel agency that provides travel-related services and accommodations to its customers. By using our website or booking any of our services, you agree to be bound by these terms and conditions.

Services
Zagol Travel Agency offers a variety of travel services and accommodations, including but not limited to:
  • Flight tickets
  • Hotel reservations
  • Car rentals
  • Tour packages
  • Travel insurance
  • Visa assistance
Zagol Travel Agency acts as an intermediary between you and the service providers, such as airlines, hotels, car rental companies, tour operators, etc. Zagol Travel Agency does not own, operate, or control any of the services or accommodations that it sells. Zagol Travel Agency is not responsible for the quality, safety, availability, or legality of any of the services or accommodations that it sells.
Payment
You agree to pay Zagol Travel Agency the full amount of your booking at the time of confirmation. You can pay by credit card, debit card, PayPal, or bank transfer. Zagol Travel Agency reserves the right to cancel your booking if your payment is not received on time or if your payment method is declined or invalid.
Cancellation and Refund
You can cancel your booking at any time by contacting Zagol Travel Agency via email or phone. The cancellation policy of each service provider will apply to your booking. You may be charged a cancellation fee by Zagol Travel Agency and/or the service provider depending on the date and time of your cancellation. Zagol Travel Agency will process your refund within 14 days after receiving your cancellation request. The refund amount will be based on the cancellation policy of each service provider and will be deducted from any cancellation fees that may apply. Zagol Travel Agency will not refund any fees that it has paid to third parties, such as payment processors, banks, etc.
Changes and Modifications
You can request changes or modifications to your booking at any time by contacting Zagol Travel Agency via email or phone. The change policy of each service provider will apply to your booking. You may be charged a change fee by Zagol Travel Agency and/or the service provider depending on the date and time of your request. Zagol Travel Agency will confirm your changes or modifications within 24 hours after receiving your request. Zagol Travel Agency reserves the right to reject your request if it is not feasible or available.
Liability and Responsibility
  • Zagol is not liable or responsible for any loss, damage, injury, death, delay, inconvenience, or expense that you may suffer or incur as a result of using our website or booking any of our services. You agree to release Zagol Travel Agency from any and all claims arising from or relating to your use of our website or booking any of our services.
  • Zagol is not liable or responsible for any breach of contract, negligence, fraud, misrepresentation, error, omission, default, or failure of performance by any of the service providers that it sells. You agree to deal directly with the service providers for any issues or disputes that may arise from or relate to their services or accommodations.
  • Zagol is not liable or responsible for any force majeure events that may affect your booking or travel plans. Force majeure events include but are not limited to: acts of God, war, terrorism, civil unrest, strikes, lockouts, epidemics, pandemics, quarantines, travel bans, border closures, natural disasters, weather conditions, fire, explosion, power outage, theft, vandalism, etc.
Indemnification
You agree to indemnify and hold harmless Zagol and its directors, officers, employees, agents, affiliates, partners, and suppliers from and against any and all claims, damages, liabilities, costs, and expenses (including legal fees) arising from or relating to:
  • Your use of our website or booking any of our services
  • Your breach of these terms and conditions
  • Your violation of any law or regulation
  • Your infringement of any third-party rights
Privacy Policy
Zagol respects your privacy and protects your personal information. Please read our privacy policy for more details on how we collect,use,store, and share your personal information. Governing Law and Dispute Resolution These terms and conditions are governed by and construed in accordance with the laws of Ethiopia. Any dispute arising from or relating to these terms and conditions or your use of our website or booking any of our services shall be submitted to the exclusive jurisdiction of the courts of Ethiopia.
  • We take reasonable care in providing our Platform, but we can’t guarantee that everything on it is accurate (we get information from the Service Providers). To the extent permitted by law, we can’t be held responsible for any errors, any interruptions, or any missing bits of information - although we will do everything we can to correct/fix them as soon as we can.
  • Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc.
  • We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.
  • We will show you the offers that are available to you, in (what we think is) the right language for you. You can change to another language whenever you like.
  • Unless otherwise indicated, you need to be at least 16 to use the Platform.
Our values
You will:
  • comply with all applicable laws.
  • cooperate with any anti-fraud/anti-money laundering checks we need to carry out.
  • not use the Platform to cause a nuisance or make fake Bookings.
  • use the Travel Experience and/or Platform for their intended purpose.
  • not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).
Prices
  • When you make a Booking, you agree to pay the cost of the Travel Experience, including any charges and taxes that may apply.
  • Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, 'non-rounded' price (although the actual difference will be tiny anyway).
Intellectual property rights
You’re not allowed to monitor, copy, scrape/crawl, download, reproduce or otherwise use anything on our Platform for any commercial purpose without written permission of flyzagol.com or its licensors. We keep a close eye on every visit to our Platform, and we’ll block anyone (and any automated system) we suspect of:
  • conducting an unreasonable amount of searches
  • using any device or software to gather prices or other information.
  • doing anything that places undue stress on our Platform.
If you are in breach of these Terms and/or the Service Provider’s terms, to the extent permitted by law:
  • we won’t be liable for any costs you incur as a result, and
  • you won’t be entitled to any refund.