Privacy & Policies

1. zagol.com provides and is responsible for the Platform, but not the Travel Experience itself (see A4.4 below).
2. zagol.com Transport Limited provides and is responsible for the Platform, but not the Travel Experience itself (see A4.4 below).
3. We work with companies that provide local support services (e.g. Customer Support or account management). They don’t:
   • control or manage our Platform
   • have their own Platform
   • have any legal or contractual relationship with you
   • provide Travel Experiences
   • represent us, enter contracts, or accept legal documents in our name
   • operate as our “process or service agents.”

1. We take reasonable care in providing our Platform, but we can’t guarantee that everything on it is accurate (we get information from the Service Providers). To the extent permitted by law, we can’t be held responsible for any errors, any interruptions, or any missing bits of information, though we will do everything we can to correct/fix them as soon as we can.
2. Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, facilities, vehicles, etc.
3. We’re not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for the Travel Experience.
4. To make a Booking, you may need to create an Account. Make sure all your info (including payment and contact details) is correct and up to date, or you might not be able to access your Travel Experience(s). You’re responsible for anything that happens with your Account, so don’t let anyone else use it and keep your username and password secret.
5. We’ll show you the offers that are available to you, in (what we think is) the right language for you. You can change to another language whenever you like.
6. Unless otherwise indicated, you need to be at least 16 to use the Platform.

You will:

• abide by our values
• comply with all applicable laws
• cooperate with any anti-fraud/anti-money laundering checks we need to carry out
• not use the Platform to cause a nuisance or make fake Bookings
• use the Travel Experience and/or Platform for their intended purpose
• not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).

1. When you make a Booking, you agree to pay the cost of the Travel Experience, including any taxes and charges that may apply.
2. Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, “non-rounded” price (although the actual difference will be tiny anyway).
3. Obvious errors and misprints are not binding. For example, if you book a premium car or a night in a luxury suite that was mistakenly offered for $1, we may simply cancel that Booking and refund anything you’ve paid.
4. A crossed-out price indicates the price of a like-for-like Booking without the price reduction applied (“like-for-like” means same dates, same policies, same quality of accommodation/vehicle/class of travel, etc.).

1. For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.
   • If we organize your payment, we (or in some cases our affiliate in the country your payment originates from) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the “due and payable” price.
   • If the Service Provider charges you, this will usually be in person at the start of your Travel Experience, but it could also be (for example) that your credit card is charged when you book, or that you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the booking process.
2. If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. Before you book, check the Service Provider’s Upfront Payments policy (available during the booking process), which we don’t influence and aren’t responsible for.
3. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee.
4. If the currency selected on the Platform isn't the same as the Service Provider's currency, we may show prices in your own currency.

1. When you make a Booking, you accept the applicable policies as displayed in the booking process. You'll find each Service Provider's cancellation policy and any other policies (e.g. age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Platform, on the Service Provider information pages, during the booking process, in the fine print, and/or in the confirmation email or ticket (if applicable).
2. If you cancel a Booking or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider’s cancellation/no-show policy.
3. Some Bookings can’t be canceled for free, while others can only be canceled for free before a deadline.
4. If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there's enough money available in your account.
5. If you think you won’t arrive on time, contact your Service Provider and tell them when they can expect you so they don't cancel your Booking. If you’re late, we are not liable for the consequences (e.g. the cancellation of your Booking or any fees the Service Provider may charge).
6. As the person making the Booking, you are responsible for the actions and behavior (in relation to the Travel Experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.

1. You’ll find the cancellation policy in the Contract of Carriage, which is available while you’re booking your Flight.
2. There may be a fee for changing or canceling your Flight.
3. Airlines reserve the right to reschedule or cancel flights at their discretion.
4. Different tickets from the same airline may have different restrictions or include different services.
5. If you have any questions about changes, cancellations, or refunds, contact our Customer Service team.

If you have any accessibility requests:

• about our Platform and/or services, contact our Customer Service team
• about your Travel Experience (wheelchair access, walk-in baths, etc.), contact your Service Provider or the airport, train station, etc.

1. Unless otherwise stated, all rights in our Platform (technology, content, trademarks, look and feel, etc.) are owned by (or its licensors), and by using our Platform, you agree to do so for its intended purpose only and to respect the conditions set out below in paragraphs A14.2 and A14.3.
2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our Platform for any commercial purpose without written permission of flyzagol.com or its licensors.
3. We keep a close eye on every visit to our Platform, and we’ll block anyone (and any automated system) we suspect of:
   • conducting an unreasonable amount of searches
   • using any device or software to gather prices or other information
   • doing anything that places undue stress on our Platform.
4. By uploading any picture to our Platform (e.g. for a review), you’re confirming that it complies with our criteria and that:
   • it’s truthful (e.g. you haven’t altered the picture or uploaded one of a different property)
   • it doesn’t contain any viruses
   • you’re allowed to share it with us
   • we’re allowed to use it on our platform and in relation to further commercial purposes (including in a promotional context), everywhere, forever. (If you let us know we can no longer use it, we’ll consider any such reasonable request)
   • it doesn’t infringe the privacy rights of other people
   • you accept full responsibility for any legal claims against Booking.com related to it.
5. Just to be clear, we’re not responsible or liable for any picture uploaded to our Platform, and we’re allowed to remove any picture at our discretion (e.g. if a picture does not meet the above criteria).